Pearson

Separation Process Engineering is the most comprehensive, accessible guide available on modern separation processes and the fundamentals of mass trans...

Leverage the “serverless mindset” to build and deploy software faster, better, and with less expense. In this definitive guide, Joseph Emison shows ho...

This custom edition is suited to Teaching, Education and Community Services courses including units like: 1. Australian Stories 2. Communication P...

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service m...

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a m...

The Top-Selling, De Facto Guide to SOA--Now Updated with New Content and Coverage of Microservices! For more than a decade, Thomas Erl’s best-selling...

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For undergraduate and graduate-level courses in Services Marketing Services Marketing is well known for its authoritative presentation and strong inst...

The definition of a consultant is someone who facilitates organisational change and provides expertise on technical, functional and business topics du...