Pearson

This custom edition is published for RMIT University. It comprises of selected chapters taken from: Curriculum Construction, 6th Edition Assessmen...

Navigate the challenges and opportunities of post-COVID-19 classrooms with this comprehensive, up-to-date guide to curriculum, pedagogy and assessment...

Geared for graduate and doctoral level students specialising in curriculum supervision and administration and educational leadership. May also be appr...

Customer Experience (CE) is a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experienc...

Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM,...

For courses in Customer Service.   Customer Service: Career Success through Customer Loyalty, provides a systematic process for building service...

For courses in Introductory Public Relations. Cutlip & Center offers students the gold standard in public relations, providing the most up-to-da...

For courses in Introductory Public Relations.  Cutlip & Center offers students the gold standard in public relations, providing the most up-...

The best and most up-to-date guidance available on writing and presenting the perfect CV is back in a new edition. This is the most definitive and wel...